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the Homeport, a privately owned business in Union, Missouri, proudly presents its online store, thehomeport.com. You will find that our online boutique offers a broad range of home décor items, from accessories to furniture, from the pleasingly simple and functional to the elegant and whimsical.
We feel strongly that the convenience and no-pressure nature of online shopping should not be offset by concerns about how your personal information is kept and protected. Therefore, our privacy policy outlines how we use, store and secure the information we gather.
Order and Payment
Sales tax is applied to merchandise purchase on thehomeport.com in accordance with the Missouri Department of Revenue's guidelines.
Upon checkout, we require your billing, shipping and, in many cases, your credit card information to complete the online transaction. We make every attempt to keep this information secure (see security policy). However, we do offer alternative payment methods which include the following options:
1) Print out an order form (see customer service), fill in your desired purchases and your credit card information, and fax or mail the form to the HomePort. We accept Visa, MasterCard, Discover and American Express. We do not accept personal checks.
2) Call us (see customer service) to place your order.
For bookkeeping, inventory control, marketing, product sourcing, and other management purposes, we keep a record of the items you purchase. We do not maintain your credit card information beyond the time period we need to complete a transaction. Your credit card information remains strictly confidential and is used only in accordance with your purchase agreement during the checkout process.
Because we do not keep your credit card information on record, you must reenter it during checkout each time you make a purchase from our website.
E-mail list
We constantly upgrade our site with store news, sales and promotion programs, and we like to share such news with our valued customers. We invite you to join our e-mail list to receive periodic notices and updates on the HomePort. If you submit your e-mail address for inclusion in our e-mail list database, you agree to receive periodic announcements from the HomePort.
To produce customized e-mail messages to members of our e-mail list, we like to collect basic geographical information (i.e., city and state of residence) and the first and last names of the intended e-mail recipient. You may choose to provide this information at your discretion. We keep our subscribed members’ e-mail addresses confidential. We do not share or sell recipient names, e-mail addresses, or geographical information to any outside sources.
Should you wish to be removed from our e-mail list, please reply to any of our e-mail messages and type “Remove from list" in the subject line; or you may call our customer service representative (see customer service) for assistance. To change the e-mail address you've registered with us, simply join the e-mail list again with your new e-mail address.
Invite Your Friends
For your convenience, The HomePort offers an easy way to share our online store with your friends via an online postcard. When you opt to send our URL to a friend, we provide an email postcard that you may customize with a personal message. The HomePort cannot control and is not responsible for the transmission of computer viruses and/or inappropriate or offensive content through this interactive feature. When you use this feature, both your email address and that of your friend will be added to our database, so that we may contact you in the future about our latest products and promotions. Of course, if you do not wish to remain on the list, you can unsubscribe at any time by simply replying to our email and typing "remove from list" in the subject line.
Child Privacy Standards
The HomePort is dedicated to protecting the privacy of children and will not knowingly accept email from anyone under the age of 18. If it comes to our attention that we have received email from an underage person, we will not respond to the email and will immediately discard the communication from our records.
Policies Subject to Change
The HomePort's policies are subject to change at any time and for any reason. For the protection of our customers, we will promptly post any policy changes on this site.
Other Terms of Use
We do not provide the following services through the HomePort website:
1) private online accounts with customer access through user ID and password,
2) online store credit card,
3) online registry,
4) layaway,
5) payment in installments, and
6) warranty / guarantee of products.
Please see customer service for our website's customer service operation hours.
We collaborate with our website host and server to heighten the security measures in place for data that you submit and we maintain. The standard Secure Sockets Layer procedure that our web server implements brings your information and message to us via encrypted e-mails, preventing anyone who lacks the proper authentication from intercepting and interpreting the information or message.
We make every effort to protect all information submitted to us when you use our website. However, we cannot ensure the complete reliability of the Internet or the e-mail system’s security measures. As a result, we are not able to provide a warranty or guarantee of security for all data transmitted to our website. We are also unable to compensate for losses in the event of failure of our security practices. By submitting information to us, you understand and acknowledge that you do so at your own risk.
thehomeport.com does extend to its customers other options for placing and paying for purchases (see customer service) that do not involve the online transmission of data.
Shipping
Shipments of accessories items, and small furniture items are sent via UPS ground service. The product's size and weight and the shipment's destination determine shipping charges. After checkout, you will receive an email order confirmation that will include shipping charges.
While shipping charges do vary, all shipments are FOB from the shipping point. The HomePort, therefore, is not responsible for items once they are delivered to the appropriate carrier. The carrier assumes responsibility during shipment. It is the responsibility of the purchaser to make delivery arrangements with the carrier.
A $10 shipping charge applies to all shipments to Alaska and Hawaii because delivery to these states requires air service.
A minimum shipping fee of $5 is applied to purchase of $20 or less. Shipping fees for purchases ranging from $20 to $250 generally carry a charge between $5 and $25 in accordance with the purchase total. Purchases of $250 or more will carry a 10 - 12 percent shipping fee.
We work with various manufacturers, but we strive to ship your order as soon as the stock is available. Most items ship within two days of order placement. We will inform you via e-mail of any delays or back orders.
Important :
Please note that no charges are applied to your credit card until the order is shipped.
'Rush Delivery'
Please contact our customer service department (see customer service) for orders requiring expedited delivery. We will take into account your preferred mode of delivery and work with carriers to fulfill your request. Generally a surcharge of $15 to $20 will apply to this request.
Furniture
The shipping method for furniture is by truck service. Shipping charges are approximately 15 percent of the item's purchase price. However, the dimension, weight, and detailed finishing of these items may result in additional handling surcharges.
International
At this time, we are unable to process international orders.
General Return
We take pride in our selection of quality merchandise, and we make every effort to ensure that our products are in good condition at the time of shipment.
Should an item not meet your satisfaction, your may return it within 30 days of your receipt.
To return merchandise, please fill out the return slip, (see customer service to print a return slip) supply all information required and attach the return slip to your shipping box. You may select your own carrier. Mail the package to the following address:
the HomePort
1580 Denmark Road
Union, MO 63084
The returned merchandise will be processed upon receipt. Based on your request, we will either issue a refund or a replacement.
Important -
Please note the following condition regarding merchandise returns:
1) A charge of 10 percent of your total invoice will be applied to restock a returned or refunded item.
2) We will not process a return if:
a) the return slip (see customer service to print return slip) is not attached; or
b) the required fields, marked with an asterisk (*) on the return slip, are not filled out appropriately.
3) We do not provide store credit for returns.
4) Returns and refunds may take up to 30 days to process.
Returns of Furniture
Should you need to return furniture, please contact us by phone (see customer service) so we may arrange the item's return to the appropriate manufacture's studio.
Damaged Items
If an item is delivered to you in damaged condition, please inform us (see customer service) within three days of receipt. We will contact the carrier to make arrangements for its return.
Important -
Please note the following condition regarding the return of damaged merchandise:
We do not process returns of or issue refunds for damaged items if we are not notified of the damage within three days of your receipt of the merchandise.
We do not accept returns of or issue refunds for any sale items purchased from the Real Steal Deal area of our website.
All sales are final on products offered under the Real Steal Deal section of our website, except for those items damaged during shipping.
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